Grover's Pay & Pack Electric and Plumbing

Message: Thank you to Merle for talking me through how to replace my broken hose bib with a pex loop. He walked me through the process and showed me what parts I needed. A plumbing company quoted me almost $500 to replace the spigot. I was able to replace it with $100 of materials in about an hour of time. Thank you so much for your help, Merle!

Message: I bought a swamp cooler at a place I won't say but it wasn't assembled at all. I went into said place that I won't mention and they couldn't figure it out. So before I gave up and returned it. I was like I'm going to call Grovers and see if they can figure it out. Called and talked to Roy and went in and at first we weren't on the same page of what I needed but then we figured it out. It is currently running now. Thank you thank you Roy for your help. Kimberly.

Message: I had the pleasure of working with Roy, a customer service representative at Grovers plumbing and hardware store in Boise, Idaho, and I must say that he provided one of the best customer service experiences I have ever had.. Roy was incredibly knowledgeable about the products and services offered by Grovers and was able to answer all of my questions with ease. He took the time to understand my needs and went above and beyond to ensure that I found exactly what I was looking for.. Not only was Roy knowledgeable, but he was also incredibly friendly and personable. He made me feel welcome and valued as a customer, which is a rare trait in today's retail environment. Roy was patient, attentive, and genuinely interested in helping me find the best solution for my needs.. The level of service I received from Roy was exceptional, and it made my shopping experience at Grovers one to remember. I will definitely be returning to Grovers for all of my plumbing and hardware needs, thanks in no small part to the outstanding service provided by Roy.. In short, if you're looking for a plumbing and hardware store in Boise that offers top-notch customer service, look no further than Grovers and ask for Roy. He is a true asset to the store and exemplifies what excellent customer service is all about.

Message: Extremely knowledgeable staff and they know where everything is located. I always know that any item I buy here will be of good quality and will fulfill my needs.

Message: True Story: I went to Home Depot to buy some fluorescent light bulbs. Not only did they not have any but the clerk (whom I had to search out) said they had supply chain issues. Then I looked at the price. They were charging over $20. 00 a piece for them. Soo driving home I passed Grovers. Went in was met with a hello and help from a great clerk. They had plenty! The price was around $6. 00. I will buy all my electrical and plumbing needs there from now on. Great Store.....

Message: Thank you, Rob! Our furnace quit working right as the frigid temps hit our area. Our home was freezing cold in no time. We had a HVAC company come out and quote us over $400. 00 for parts & labor and they would take 2-3 days to get the part. Rob found the part in-stock at a price far better than what repair shop had quoted & cheaper than anywhere online--same exact part, no wait. He educated me on the steps and precautions for installing the part and in under a hour, we had out furnace up and running again. Rob saved us so much discomfort, time, and money and was truly a holiday blessing for our family. I cannot thank him enough!

Message: I love this business. I’m a total zero when it comes to home repair but the staff at Grover’s got me through my kitchen sink faucet replacement. They had everything I needed - the faucet, supply line extenders, and the adapter thingy so the new faucet still connects to my free standing Kenmore dishwasher. They are so patient and so knowledgeable. Truly a community resource!