Franklin Building Supply

Message: Came here today after visiting BMC/BFS yesterday being sorely disappointed from frequently feeling like they don't care you exist unless you're a major contractor.. Franklin Building Supply was the complete opposite and I will be continuing my business here. I walked in was able to buy my lumber and as soon as I drove back a gal on a forklift immediately met me and went to get my lumber. I didn't care how long getting the wood took it was just the fact I was acknowledged so I didn't have to wonder if anybody even knew I was back there. The speedy process through will call made it worth wanting to come back thank you guys for making simple customer service stand out so well.

Message: Love this place. I was just working on a home project and Mak treated me like I was a contractor. Even remembered my name several days later. Oh, and the ceder was gorgeous and true.

Message: Have never shopped here, but I love their funny signs. I drive past once a week on my way home from class and I always look forward to reading the new one.

Message: Our builder used Franklin Building to source our door knobs. Seven years later I needed to replace some of the knobs and thought I would have to replace for a match. Layne helped us chase down the original order for our home and sourced us the same replacement pulls / knobs for a perfect match. Layne could have taken the easy way out providing a different option or sending me elsewhere but was persistent in finding our exact handles and knobs. Thanks Layne and FBS for making things easy!

Message: I recently was part of a massive project including changing out numerous square feet of cedar siding on a residential home in the Boise area. The company's owner, with whom I was preforming the work with, purchased the siding from this company, including extra as is the norm. The wood price increased overnight, probably to no fault of the company's, (Franklin's) and was delivered within a decently timely manner. Left completely covered by their delivery team, the construction workers began to take the boards off the stack as needed, being careful, as one would with the price of wood these days, and began installing the new siding. The extra unmoved, nay untouched boards were then called in to for return for a full refund. 6 days later they finally picked up the boards, and 7 days after that, they finally issued a partial refund stating that the boards were not sellable due to damage. UNSELLABLE DUE TO DAMAGE??? Not one person on this crew touched the boards, which were left under their cover. If they were damaged they damaged them upon return or worse sold them to us this way. DO NOT buy from this company, it would appear that they are crooks at a time when they can afford to do so, courtesy of current supply and demand status.. *UPDATE:. Some time after this review was posted the company I was posting it for was approached by Franklin's manager or perhaps just a local employee. They expressed their disbelief that something like this had happened and wished to discuss the opportunity to attempt to try and make it right. The company I am representing stated that the post I had made had been correct, in that all lumber returned had been returned in a complete like manner in which it had been received, and that, as promised, a full refund was expected. As of today I am pleased to say that a full refund has been granted and recorded per a representative of the company that had made the purchase. Since this is the case I am changing my review from 1 star to 3 stars and simply stating that should one desire to purchase from this company they may do right by you now. Perhaps this was a one time thing, a single employee tried to get away with, and is not how they, Franklin truly does business.

Message: I've been searching for a deck solution. I finally determined what I wanted. I checked on special ordering at Home Depot and Lowes. On a whim, I stopped by FBS to check their offer. Service was amazing. Recommendations were spot on. Price was 20% less than HD. And, I can pick everything up in 2 days.. I am forever a customer now!

Message: Needing a specific stain for my deck, a manufacturer steered me to Franklin. Building Supply. My experience was fantastic. The customer representative was attentive, knowledgeable, and genuinely helpful. I was even more impressed that he was empowered to give me a discount on the stain. Their price was high relative to what I found online. He matched the price and helped me find the accessories I needed for my job. I would shop there again.